Return & Refund Policy
Returns & Refund Policy
Eligibility for Returns
We want you to love your purchase! If you are not completely satisfied, you may return your item(s) under the following conditions:
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Items must be returned within 30 days of delivery.
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Products must be in their original, unused condition with all packaging intact.
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Personalized or custom items are non-refundable, except in cases of defects or errors on our part.
How to Request a Return
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Email us at returns@essencedereves.com with your order number and reason for the return.
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We will provide you with return instructions and a shipping address.
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Once the returned item is received and inspected, we will process your refund to the original payment method. Please allow 5-7 business days for the refund to appear on your account.
Exchanges
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We currently do not offer direct exchanges. To replace an item, please initiate a return for the unwanted item and place a new order for the desired product.
Return Shipping Costs
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Customers are responsible for return shipping costs unless the return is due to a defective or incorrect item.
Refunds
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Refunds are issued to the original payment method within 5-7 business days after the returned item is received and inspected.
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Shipping fees (if any) are non-refundable, except in cases where the return is due to our error.
Contact Us
For any questions or concerns regarding shipping or returns, please don’t hesitate to contact us:
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Email: support@essencedereves.com
We appreciate your trust in Essence de Rêves and are here to ensure your satisfaction every step of the way.